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Troubleshooting 3 min read

IPTV EPG Not Working? How to Fix the TV Guide (2026)

A blank or wrong TV guide (EPG) is almost always a settings issue, not a broken subscription. Here is how to get your guide loading correctly.

Fix a broken EPG

  1. Set the device time zone to UK/London so programmes line up.
  2. Re-add the EPG/XMLTV source URL if your player uses a separate one.
  3. Force an EPG refresh in the player settings.
  4. Clear the app cache and reopen the guide.
  5. Wait a minute — the guide can take time to download on first load.

Blank guide

An empty EPG usually means the guide source is missing or not loaded yet. Re-add it and refresh; it often just needs a moment to populate.

Guide times are wrong

If programmes are an hour out, your time zone is wrong — set it to London time and the guide realigns.

Frequently asked questions

Why is my EPG an hour out?

A time-zone setting. Set the device to UK/London time.

Why is my guide empty?

The EPG source has not loaded — re-add it and force a refresh.

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